Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the i-bestworld website, online store, products, and related services.
The i-bestworld online store is owned and operated by Wuhan Lianjie Changxiang Digital Technology Co., Ltd. (“i-bestworld,” “we,” “us,” or “our”).
By accessing our website, placing an order, purchasing a product, or otherwise using our services, you agree to these Terms together with the policies referenced on our website, including our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, Product Safety information, and Your Privacy Choices where applicable.
If you do not agree with these Terms, please do not use our website or services.
1. Eligibility and Online Store Use
By using this website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the legal age of majority in your jurisdiction, you may use the Store only with the involvement and authorization of a parent or legal guardian.
You may use the website only for lawful shopping and informational purposes.
You are responsible for ensuring that information provided when placing an order or using our services is accurate, complete, and current.
2. Products and Product Information
We make reasonable efforts to provide accurate descriptions, images, specifications, dimensions, features, materials, intended-use information, and other relevant details about products offered through the i-bestworld online store.
Actual product appearance may vary slightly from website images because of factors such as:
- Screen settings
- Lighting
- Photography
- Manufacturing variations
- Product updates
- Packaging changes
We may update product descriptions, specifications, packaging, or availability from time to time.
Nothing in this section limits rights you may have where a product is materially different from its description or where applicable consumer law provides additional protection.
3. Product Safety and Intended Use
Products should be used only for their intended purpose and in accordance with any instructions, warnings, care information, or safety guidance provided with the product or on the applicable product page.
Customers are responsible for selecting products appropriate for their pets and circumstances.
Where appropriate:
- Supervise pets during product use
- Inspect products regularly for wear or damage
- Stop using products that appear damaged, broken, or unsafe
- Keep unsuitable small components away from children and pets where they may present a hazard
- Follow any product-specific cleaning, care, or usage instructions
Individual pets may respond differently to grooming products, accessories, toys, or other items.
If you have concerns relating to your pet's health, skin, coat, injury, or medical condition, seek appropriate veterinary advice.
Information provided through i-bestworld is not intended to replace professional veterinary diagnosis or treatment.
4. Pricing and Availability
Product prices and availability may change from time to time without prior notice, except where an order has already been accepted or applicable law requires otherwise.
Before completing a purchase, checkout will display the applicable order total, including where relevant:
- Product prices
- Quantities
- Discounts
- Shipping charges
- Applicable taxes
We reserve the right to correct genuine pricing, description, availability, or technical errors.
If an error materially affects an order after it has been placed, we may contact you before proceeding or provide an appropriate option, including correcting the order with your agreement or cancelling the affected item or order.
If we cancel an order after payment has been successfully collected, an applicable refund will be issued to the original payment method.
5. Orders and Order Acceptance
Submitting an order does not necessarily mean that the order has been finally accepted.
We may review orders before fulfillment for purposes including:
- Payment authorization
- Inventory availability
- Address verification
- Fraud prevention
- Security review
- Promotion verification
- Compliance with applicable laws
We may reasonably decline, limit, or cancel an order where:
- Payment cannot be authorized
- A product is unavailable
- Order information appears inaccurate or incomplete
- Fraudulent or unauthorized activity is suspected
- A material pricing or technical error has occurred
- Shipping restrictions apply
- Promotions appear to have been abused
- The transaction cannot lawfully be completed
If an order is cancelled after payment has been successfully captured, an applicable refund will be issued in accordance with these Terms and our applicable policies.
6. Customer and Order Information
When placing an order, you are responsible for providing complete and accurate information, including your:
- Name
- Email address
- Shipping address
- Billing information
- Contact information
Please review your information carefully before completing checkout.
If you notice an error after placing your order, contact us at:
as soon as possible.
We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed once an order has entered processing, packing, shipment preparation, or dispatch.
7. Payments
Available payment methods are displayed during checkout.
Payment options may vary depending on your location, currency, device, and available payment services.
All orders are subject to successful payment authorization.
By submitting payment information, you represent that:
- You are authorized to use the selected payment method
- The payment information provided is accurate
- You authorize the applicable payment provider to process the transaction
Payment processing may be handled by independent third-party payment providers.
For additional information regarding payment processing, authorization holds, failed payments, refunds, and security, please review our Payment Policy.
8. Taxes, Duties and Other Charges
Depending on your destination and applicable law, your order may be subject to:
- Sales taxes
- Import duties
- Customs charges
- Brokerage fees
- Local taxes
- Other destination-specific charges
Where required and collected by us, applicable charges will be displayed during checkout.
Certain import duties, taxes, customs charges, or other fees may instead be assessed by local authorities, customs agencies, carriers, or other service providers.
Unless expressly stated otherwise during checkout, these charges may be the responsibility of the recipient where permitted by applicable law.
Please review our Shipping Policy for additional information.
9. Shipping and Delivery
Order processing times, estimated delivery timeframes, fulfillment locations, shipping charges, tracking, international shipping, delivery delays, and other shipping matters are governed by our Shipping Policy.
Delivery estimates are provided as guidance and are not guaranteed delivery dates unless expressly stated otherwise.
Orders may be fulfilled from different fulfillment locations or through third-party fulfillment partners depending on inventory location, product availability, and delivery destination.
The location from which an order is shipped may differ from our registered company address.
Please review our Shipping Policy before placing your order.
10. Returns and Refunds
Eligible returns, refunds, and exchanges are governed by our Return & Refund Policy and applicable consumer protection laws.
Eligible return requests may generally be submitted within 30 calendar days after confirmed delivery, subject to the eligibility requirements and exclusions described in that policy.
Please contact:
before returning any product.
Our Customer Support Team will provide the appropriate return instructions and return address.
Please do not send returns to our registered company address unless specifically instructed to do so.
If a return is approved after receipt and inspection, the applicable refund will generally be issued to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time after we issue the refund.
11. Damaged, Defective, Incorrect or Incomplete Orders
If an order arrives damaged, defective, incorrect, incomplete, missing components, or materially different from the product description, please contact us as soon as reasonably possible.
We may request reasonable supporting information such as:
- Your order number
- Product details
- Photographs
- Video where useful
- Packaging photographs
- Shipping label information
If we confirm that the issue resulted from an error on our part, we will provide an appropriate replacement, refund, return, or reshipment solution at no additional cost to the customer, in accordance with our Return & Refund Policy and applicable law.
Where a return, replacement, or reshipment is reasonably required because of an error on our part, i-bestworld will cover or arrange the applicable reasonable shipping cost.
12. Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to assist before fulfillment begins.
Changes or cancellations cannot be guaranteed once an order has entered:
- Processing
- Picking or packing
- Fulfillment
- Shipping preparation
- Dispatch
If an order has already shipped, you may need to follow the applicable return procedure after delivery.
We do not charge a separate cancellation fee solely for submitting an eligible cancellation request.
If an order is successfully cancelled after payment has already been processed, the applicable refund will generally be issued to the original payment method within 5–10 business days after cancellation is confirmed.
Nothing in this section limits cancellation or withdrawal rights available under applicable consumer protection law.
13. Promotions and Discount Codes
From time to time, i-bestworld may offer:
- Discount codes
- Promotional prices
- Special offers
- Bundle savings
- Limited-time promotions
- Free or discounted shipping
- Other incentives
Promotions may be subject to specific terms, including:
- Eligibility requirements
- Expiration dates
- Product exclusions
- Geographic restrictions
- Minimum purchase requirements
- Usage limits
Unless otherwise stated, promotional offers cannot necessarily be combined, exchanged for cash, or applied retroactively to completed orders.
The terms displayed with a specific promotion will govern that offer.
We may reasonably correct, modify, suspend, or discontinue promotions affected by technical errors, misuse, fraud, or inaccurate information, subject to applicable law.
14. Personal Use and Resale
Products offered through the i-bestworld online store are intended primarily for lawful personal use unless otherwise agreed by us.
Unauthorized commercial resale, fraudulent purchasing, abuse of promotional offers, manipulation of Store systems, or other unlawful activity is prohibited.
We may reasonably limit quantities or decline transactions where there are indications of unauthorized resale, fraud, or misuse.
15. Accounts and Customer Information
If account functionality is available, you are responsible for maintaining the confidentiality of your login information and restricting access to your account and devices.
You are responsible for activity conducted through your account where permitted by applicable law.
Please notify us if you believe your account or personal information has been accessed or used without authorization.
16. Prohibited Uses
You may not use our website or services to:
- Violate applicable laws or regulations
- Engage in fraudulent, deceptive, or abusive activity
- Submit deliberately false or misleading information
- Attempt to gain unauthorized access to our systems
- Interfere with website security or functionality
- Introduce malware, viruses, or harmful code
- Collect information about other users without authorization
- Infringe intellectual property or other legal rights
- Abuse promotional offers or payment systems
- Scrape or commercially reproduce website content without authorization
- Use automated systems to disrupt or improperly access our services
We may restrict or suspend access where reasonably necessary to protect customers, systems, or legal rights.
17. Intellectual Property
Unless otherwise stated, website content made available by i-bestworld, including:
- Text
- Graphics
- Product descriptions
- Logos
- Branding
- Images
- Layouts
- Design elements
- Other website materials
is owned by, licensed to, or lawfully used by i-bestworld and its operator and may be protected by applicable intellectual property laws.
You may use our website for lawful personal and non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from protected Store content without appropriate authorization, except where permitted by applicable law.
18. Reviews and Submitted Content
Where our website allows you to submit reviews, comments, photographs, feedback, or other content, you are responsible for ensuring that your submission:
- Is accurate to the best of your knowledge
- Does not violate applicable law
- Does not infringe third-party rights
- Is not fraudulent or deceptive
- Does not contain malicious code
- Does not contain unlawful, abusive, or harmful material
By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content in connection with our business, website, marketing, and services, subject to applicable law and our Privacy Policy.
We may moderate or remove submitted content where reasonably necessary for legal, security, moderation, or operational reasons.
19. Third-Party Tools, Services and Links
Our website may use or link to independent services provided by third parties, including:
- Ecommerce providers
- Payment processors
- Shipping carriers
- Fulfillment providers
- Analytics providers
- Advertising providers
- Fraud-prevention providers
- Technology providers
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for independent third-party websites or services that we do not control.
20. Privacy
Our collection, use, disclosure, and handling of personal information are described in our Privacy Policy.
Depending on your location, additional privacy rights and advertising choices may be available through our Your Privacy Choices page and cookie preference tools.
Personal information may also be processed by appropriate third-party providers involved in operating our Store, fulfilling orders, processing payments, providing analytics, preventing fraud, or supporting advertising activities, as further described in our Privacy Policy.
21. Website Availability
We aim to keep the i-bestworld website available and functioning properly.
However, uninterrupted access cannot be guaranteed.
The website or individual features may occasionally be unavailable because of:
- Maintenance
- Platform updates
- Network interruptions
- Technical issues
- Security measures
- Circumstances outside our reasonable control
We may modify, suspend, or discontinue website functionality where reasonably necessary.
22. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and online services are provided on an “as available” basis.
We do not guarantee that:
- Website access will always be uninterrupted
- All website content will always be error-free
- Every product will be suitable for every individual circumstance
- Independent third-party services will always operate without interruption
Nothing in this section excludes any warranty, guarantee, remedy, or consumer right that cannot legally be excluded.
23. Limitation of Liability
To the maximum extent permitted by applicable law, i-bestworld and its operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses where such liability may lawfully be limited.
Nothing in these Terms limits or excludes liability where doing so would be unlawful.
Nothing in these Terms affects mandatory rights or remedies available under applicable consumer protection laws.
In particular, nothing in these Terms limits liability relating to fraud, willful misconduct, personal injury, or other liability that cannot legally be excluded.
24. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses reasonably arising from your unlawful use of our website, material violation of these Terms, or infringement of third-party rights.
This provision does not create obligations that cannot legally be imposed on consumers under applicable law.
25. Consumer Rights
Nothing in these Terms is intended to waive, restrict, or exclude statutory consumer rights that cannot legally be waived or limited.
Where applicable consumer protection law provides additional rights or remedies relating to:
- Delivery
- Product conformity
- Defective products
- Incorrect products
- Returns
- Refunds
- Repairs
- Replacements
- Cancellations
those rights will continue to apply.
26. Suspension or Termination
We may suspend or restrict access to our website or services where reasonably necessary because of:
- Fraud
- Security concerns
- Abuse of our services
- Material violation of these Terms
- Unlawful activity
- Other significant risks to our customers or business
Suspension or termination does not affect rights or obligations that arose before termination.
27. Governing Law
These Terms are governed by applicable laws relevant to the operation of Wuhan Lianjie Changxiang Digital Technology Co., Ltd., subject to mandatory consumer protection laws that may apply based on your place of residence.
Nothing in these Terms is intended to deprive consumers of rights or protections that cannot lawfully be waived or restricted.
28. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Business practices
- Products or services
- Website functionality
- Policies
- Legal requirements
- Regulatory obligations
The latest version will be published on this page.
Where appropriate, the Effective Date will also be updated.
Unless otherwise required by applicable law, updated Terms will apply prospectively from the date they become effective.
29. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
30. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.
Any waiver must be expressly made by us and will apply only to the circumstances for which it was given.
31. Entire Agreement
These Terms, together with the policies and notices referenced in them, constitute the applicable agreement between you and i-bestworld regarding your use of the Store and purchases made through it, subject to mandatory rights provided by applicable law.
If a specific policy contains more detailed terms relating to shipping, returns, refunds, privacy, payments, or another subject, that policy will apply to that subject together with these Terms.
32. Contact Information
If you have questions about these Terms, an order, or our services, please contact us:
Brand:
i-bestworld
Website:
i-bestworld.com
Store Operator:
Wuhan Lianjie Changxiang Digital Technology Co., Ltd.
Legal Entity:
Wuhan Lianjie Changxiang Digital Technology Co., Ltd.
Registered Address:
Room A2046, Building 4, Wuhan Jiangxia Sunshine Chuanggu Industrial Investment Co., Ltd., Pu'an Village, Miaoshan Subdistrict, Jiangxia District, Wuhan, Hubei Province, China
Customer Support Email:
service@i-bestworld.com
For order-related inquiries, please include your order number and the email address used at checkout whenever possible.
The i-bestworld online store is operated by Wuhan Lianjie Changxiang Digital Technology Co., Ltd.