Return & Refund Policy

At i-bestworld, we want our customers to have a clear and straightforward return and refund experience.

This Return & Refund Policy applies to eligible purchases made through the i-bestworld online store.

1. 30-Day Return Window

You may request a return within 30 calendar days after confirmed delivery of an eligible order.

The delivery date shown by the applicable shipping carrier will generally be used to determine the start of the 30-day return period.

Before returning any product, please contact us at:

Email: service@i-bestworld.com

Please include your order number and the email address used at checkout.

Our Customer Support Team will review your request, confirm eligibility where applicable, and provide the appropriate return instructions and return address.

Please do not send a return before receiving instructions from us. Returns sent without authorization or to an incorrect address may experience processing delays.

2. Return Eligibility

To be eligible for a preference-based return, products should generally be:

  • In unused or like-new condition

  • Free from customer-caused damage

  • Unaltered

  • Returned with the original components

  • Returned with included accessories where applicable

  • Returned with manuals or documentation where applicable

  • Returned in the original packaging where reasonably possible

Proof of purchase, such as an order number or order confirmation, may be required.

Products may be inspected before a refund is approved.

These conditions do not limit rights relating to damaged, defective, incorrect, incomplete, or otherwise non-conforming products under applicable law.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, opened or used products may be inspected to determine their condition and eligibility for a preference-based return.

Returned products should not show signs of:

  • Excessive use

  • Misuse

  • Customer-caused physical damage

  • Unauthorized modification

  • Unauthorized repair

  • Missing significant components

  • Handling beyond what is reasonably necessary to inspect or evaluate the product

Where permitted by applicable law, a reasonable deduction may be made if customer handling has caused a material loss in product value.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns, including:

  • Personalized or customized products

  • Gift cards

  • Products clearly identified as final sale before purchase

  • Products damaged through misuse or improper handling

  • Products modified or repaired without authorization

  • Products missing significant components due to customer handling

  • Other products expressly identified as non-returnable before purchase

Any product-specific return restrictions will be disclosed on the applicable product page or communicated before a return is approved.

Nothing in this section limits consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your order after delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

  • Missing components

  • Missing accessories

  • Materially different from what you ordered or from the product description

please contact us as soon as reasonably possible at:

service@i-bestworld.com

To help us review the issue, please provide where relevant:

  • Your order number

  • Product name

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging

  • A photograph of the shipping label

  • A short video demonstrating the issue where useful

Our Customer Support Team will review the information provided and advise you of the appropriate next steps.

If we confirm that the issue resulted from an error on our part, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer, in accordance with this Return & Refund Policy and applicable law.

Where a return, replacement, or reshipment is reasonably required because of an error on our part, i-bestworld will cover or arrange the applicable reasonable shipping cost.

You are not required to continue using a product that appears damaged or unsafe.

6. Return Shipping Costs

For preference-based returns, including returns because you:

  • Changed your mind

  • Ordered the wrong product

  • No longer want the product

  • Selected an unsuitable option where the relevant information was accurately disclosed before purchase

  • Have another preference-based reason not caused by an error on our part

you will generally be responsible for return shipping costs where permitted by applicable law.

If i-bestworld confirms that a product was:

  • Damaged upon arrival

  • Defective

  • Incorrectly supplied

  • Incomplete

  • Materially different from the product description

  • Otherwise eligible for seller-paid return costs due to an error on our part

we will provide an appropriate return, replacement, or refund solution at no additional cost to the customer.

Where a return is required because of an error on our part, i-bestworld will cover or arrange the reasonable return shipping cost.

Please contact us before purchasing return shipping so we can provide the correct instructions and return location.

7. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns.

This does not apply where:

  • The return results from an error by i-bestworld

  • The product was damaged, defective, incorrect, incomplete, or materially misdescribed

  • We expressly agree otherwise

  • Applicable law requires reimbursement

Where an order issue results from an error on our part, the customer will not be required to bear additional costs solely to correct that error.

8. Return Address

The return address may differ from our registered business address and may vary depending on:

  • Product type

  • Fulfillment location

  • Customer destination

  • Logistics arrangements

  • Nature of the return

Please do not send returns to our registered corporate address unless our Customer Support Team specifically instructs you to do so.

Once your return request has been reviewed and approved, we will provide the correct return address and applicable shipping instructions.

Sending a product to an unauthorized or incorrect address may delay processing of your return or refund.

9. Preparing Your Return

Please package returned products carefully to reduce the risk of damage during transit.

Where reasonably possible, include:

  • The product

  • Included accessories

  • Detachable components

  • Manuals or documentation

  • Original packaging

  • Other components supplied with the order

Preference-based returns should be adequately packaged for return transportation.

Customers are generally responsible for damage caused by inadequate packaging of preference-based returns where permitted by applicable law.

10. Return Inspection

After a returned product is received, we may inspect it to confirm:

  • Product identity

  • Return eligibility

  • Product condition

  • Reason for return

  • Included accessories and components

Authorization to send a product back does not necessarily mean that a refund has been approved before the returned product is received and inspected.

This inspection process does not limit statutory rights or remedies relating to damaged, defective, incorrect, incomplete, or otherwise non-conforming products.

11. Refunds

Once an eligible return has been received, inspected, and approved, the refund will generally be issued to the original payment method within 5–10 business days.

We will notify you when the refund has been processed.

After i-bestworld issues a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Any additional posting time required by your financial institution or payment provider is outside the direct control of i-bestworld.

12. Refunds for Damaged, Defective or Incorrect Orders

Where we confirm that a product was damaged, defective, incorrect, incomplete, materially different from the product description, or otherwise affected by an error on our part, an eligible refund will be issued to the original payment method.

Where a return is reasonably required to resolve the issue, the customer will not be required to bear additional return costs resulting from our error.

Depending on the circumstances, we may instead provide an appropriate replacement, reshipment, or other resolution with your agreement.

13. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made from a preference-based refund if a returned product has experienced a material loss in value due to:

  • Missing accessories

  • Missing components

  • Excessive use

  • Customer-caused damage

  • Unauthorized modification

  • Unauthorized repair

  • Improper handling

Any deduction will be assessed based on the circumstances of the individual return and applicable law.

Deductions will not be applied for damage, defects, missing components, or other issues attributable to i-bestworld or our fulfillment process.

14. Exchanges

Exchange availability depends on current inventory and product availability.

Where a direct exchange is unavailable, you may be asked to:

  1. Request a return for the eligible original item.

  2. Complete the approved return process.

  3. Place a new order for your preferred item.

Please contact our Customer Support Team before sending a product back for exchange.

If an exchange is required because i-bestworld supplied a damaged, defective, incorrect, or incomplete product, the customer will not be required to bear additional costs solely to correct that error.

15. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before fulfillment begins.

Cancellation cannot be guaranteed once an order has entered:

  • Processing

  • Picking or packing

  • Fulfillment

  • Shipping preparation

  • Dispatch

If your order has already shipped, you may need to follow the applicable return procedure after delivery.

We do not charge a separate cancellation fee solely for submitting an eligible cancellation request.

Nothing in this section limits cancellation or withdrawal rights available under applicable consumer protection law.

16. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, the applicable refund will generally be issued to the original payment method within 5–10 business days after the cancellation has been confirmed.

Your bank, card issuer, or payment provider may require additional time to post the refund after i-bestworld has issued it.

17. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:

  • Shipment status

  • Carrier charges

  • Product condition

  • Return eligibility

  • Other relevant circumstances

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if those costs resulted from refusal or failure to accept an otherwise valid delivery.

This does not apply where the refusal, failed delivery, or return resulted from an error attributable to i-bestworld or our fulfillment process.

18. International Returns

International returns may involve additional:

  • Shipping costs

  • Customs procedures

  • Carrier requirements

  • Documentation

  • Transit time

Please contact us before sending an international return.

For preference-based returns, customers may be responsible for applicable return shipping, customs, or related charges where permitted by law.

Where an international return is required because of an error on our part, we will provide the appropriate instructions and will not require the customer to bear additional reasonable return costs solely to correct that error.

19. Late or Missing Refunds

If we have notified you that a refund has been issued but you have not received it after the expected processing period:

  1. Check your bank or payment account again.

  2. Contact your bank, card issuer, or payment provider, as posting times may vary.

  3. If the refund still cannot be located, contact us at service@i-bestworld.com with your order number.

Our Customer Support Team will review the available refund information.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to:

  • Defective products

  • Product conformity

  • Repairs

  • Replacements

  • Returns

  • Refunds

  • Cancellation or withdrawal rights

Nothing in this policy is intended to waive, limit, or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those statutory rights will continue to apply.

21. Contact Us

If you have questions about a return, refund, exchange, damaged or defective item, or order cancellation, please contact us.

Brand:
i-bestworld

Website:
i-bestworld.com

Store Operator:
Wuhan Lianjie Changxiang Digital Technology Co., Ltd.

Legal Entity:
Wuhan Lianjie Changxiang Digital Technology Co., Ltd.

Registered Address:
Room A2046, Building 4, Wuhan Jiangxia Sunshine Chuanggu Industrial Investment Co., Ltd., Pu'an Village, Miaoshan Subdistrict, Jiangxia District, Wuhan, Hubei Province, China

Customer Support Email:
service@i-bestworld.com

For order-related inquiries, please include your order number and the email address used at checkout.

For your security, please do not send complete credit card information, passwords, or other sensitive payment credentials by email.

The i-bestworld online store is operated by Wuhan Lianjie Changxiang Digital Technology Co., Ltd.