Shipping Policy
At i-bestworld, we aim to provide a clear and reliable shipping experience from the time your order is placed until it reaches its destination.
This Shipping Policy applies to orders placed through the i-bestworld online store.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Order processing time is separate from shipping transit time.
Processing may occasionally take longer during:
- Peak sales periods
- Public holidays
- Unusually high order volumes
- Inventory verification
- Payment or order review
- Other exceptional circumstances
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
2. Estimated Delivery Times
Estimated delivery times vary depending on the destination, carrier availability, customs processing, local delivery conditions, and other factors outside our reasonable control.
Typical estimated delivery times after shipment are:
- United States: 5–12 business days
- United Kingdom: 6–12 business days
- Australia: 6–12 business days
- Other supported destinations: 7–15 business days
These estimates begin after your order has been processed and shipped.
All delivery timeframes are estimates only and are not guaranteed delivery dates unless expressly stated otherwise.
Carrier delays, customs processing, weather conditions, public holidays, or local delivery disruptions may affect actual delivery times.
3. Shipping Methods and Costs
Available shipping methods and applicable shipping charges will be displayed during checkout based on your delivery destination and order.
Where free or promotional shipping is available, eligibility will be clearly shown during checkout before payment is completed.
Please review the shipping method and any applicable charges displayed at checkout before placing your order.
4. Fulfillment & Shipping Locations
To help us deliver orders efficiently, i-bestworld may ship products from different fulfillment locations based on product availability, inventory placement, and the customer's delivery destination.
Some orders may be handled by third-party fulfillment partners working with us.
Because of this, the location from which your order is shipped may differ from our registered business address.
Unless specifically stated on the product page or during checkout, customers should not assume that an order will be dispatched from a warehouse located within their own country.
5. Order Tracking
When tracking is available, we will send a shipping confirmation email containing your tracking number or tracking link to the email address provided at checkout.
Please allow some time for the carrier to update tracking information after a shipping label has been created.
Depending on the carrier and destination, tracking may update only when the package reaches certain transit or delivery checkpoints.
A temporary delay in tracking updates does not necessarily mean that the shipment has stopped moving.
If your tracking information has not updated for an extended period, please contact our Customer Support Team.
6. Delivery Delays
Occasional shipping delays may occur due to circumstances outside our reasonable control, including:
- Carrier disruptions
- Customs inspections or clearance
- Severe weather
- Transportation interruptions
- Public holidays
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Other logistics disruptions
If your order appears to be experiencing an unusual delay, please contact our Customer Support Team at:
We will review the available shipping and tracking information and assist where reasonably possible.
7. Shipping Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Please review the following information carefully before placing your order:
- Recipient name
- Street address
- Apartment or unit number, where applicable
- City
- State or province
- ZIP or postal code
- Country
- Contact information
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update your shipping information before fulfillment begins, but changes cannot be guaranteed once an order has entered processing, shipment preparation, or dispatch.
Where permitted by applicable law, additional shipping costs may apply if an order must be reshipped because of incomplete or incorrect delivery information provided by the customer.
This does not apply where additional shipping is required because of an error attributable to i-bestworld or our fulfillment process.
8. International Orders
i-bestworld ships to selected international destinations where delivery service is available.
International shipments may be subject to:
- Customs inspections
- Import duties
- Import taxes
- Brokerage fees
- Clearance charges
- Other charges imposed by the destination country or local authorities
Unless otherwise stated during checkout, applicable duties, taxes, or import-related charges imposed by the destination country may be the responsibility of the recipient.
Customs requirements, fees, and processing times are determined by the applicable authorities and are outside the reasonable control of i-bestworld.
Customers are responsible for ensuring that products ordered through our store can legally be imported into their destination where applicable.
9. Lost or Delayed Packages
If tracking information shows an unusual delay or your package cannot be located, please contact us so we can review the available shipping information.
Please provide:
- Your order number
- The email address used at checkout
- Your tracking number, if available
Where appropriate, we may assist with carrier inquiries, shipment investigations, or other available resolution procedures.
Investigation times may vary depending on the carrier and the circumstances of the shipment.
We do not automatically consider a package lost solely because tracking has temporarily stopped updating.
If available shipping information indicates that an order may have been lost in transit, our Customer Support Team will work with you on an appropriate resolution in accordance with the circumstances and applicable law.
10. Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please first check:
- Your mailbox or designated delivery area
- Front, side, or rear entrances
- Building reception or mailroom
- Household members
- Neighbors, where appropriate
- Any secure location used by the carrier
- Any delivery information provided by the carrier
You may also contact the local carrier for additional delivery details.
If you are still unable to locate the package, please contact us at:
Our Customer Support Team will review the available delivery and tracking information and assist with appropriate next steps.
A package will not automatically be considered resolved solely because carrier tracking displays a “delivered” status.
11. Split Shipments
In some cases, products from the same order may be shipped separately because of:
- Inventory location
- Fulfillment requirements
- Package size
- Product availability
- Logistics considerations
If your order is divided into multiple shipments:
- Packages may arrive on different dates
- Each package may have its own tracking number
- You may receive more than one shipping confirmation
You will not be charged additional shipping fees solely because i-bestworld chooses to divide an order into multiple shipments.
12. Damaged, Defective, Incorrect or Incomplete Shipments
Please inspect your order after delivery.
If an item arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
- Missing components or accessories
- Materially different from the product description
please contact us as soon as reasonably possible.
To help us review the issue, please provide where relevant:
- Your order number
- Product name
- A brief description of the issue
- Clear photographs of the product
- Photographs of the packaging
- A photograph of the shipping label
- A short video where useful
Our Customer Support Team will review the information provided and advise you of the appropriate next steps.
Depending on the circumstances, available resolutions may include a replacement, reshipment, refund, or another appropriate remedy.
If we confirm that the issue resulted from an error on our part, we will provide an appropriate resolution at no additional cost to the customer, in accordance with our Return & Refund Policy and applicable law.
Where a return, replacement, or reshipment is reasonably required because of an error on our part, i-bestworld will cover or arrange the applicable reasonable shipping cost.
For additional information regarding damaged, defective, incorrect, or incomplete products, please review our Return & Refund Policy and Warranty & Guarantee.
13. Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned to the sender, please contact us so we can review the circumstances.
Where permitted by applicable law, additional shipping or return costs may apply when a package is returned because of:
- Customer refusal
- Failure to collect the shipment
- An incomplete or incorrect address provided by the customer
- Other delivery issues not caused by i-bestworld
Refund eligibility for refused or unclaimed packages will be reviewed in accordance with our Return & Refund Policy and applicable consumer protection law.
Where the refusal, failed delivery, or return results from an error attributable to i-bestworld or our fulfillment process, the customer will not be required to bear additional costs solely to correct that error.
14. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to assist before fulfillment begins.
However, order changes or cancellations cannot be guaranteed once the order has entered:
- Processing
- Picking or packing
- Fulfillment
- Shipping preparation
- Dispatch
If an order has already shipped, the applicable return process may need to be followed after delivery.
Please review our Return & Refund Policy for additional information regarding cancellations, returns, and refunds.
15. Contact Us
If you have questions about shipping, tracking, delivery, or an existing i-bestworld order, please contact us:
Brand:
i-bestworld
Website:
i-bestworld.com
Store Operator:
Wuhan Lianjie Changxiang Digital Technology Co., Ltd.
Legal Entity:
Wuhan Lianjie Changxiang Digital Technology Co., Ltd.
Registered Address:
Room A2046, Building 4, Wuhan Jiangxia Sunshine Chuanggu Industrial Investment Co., Ltd., Pu'an Village, Miaoshan Subdistrict, Jiangxia District, Wuhan, Hubei Province, China
Customer Support Email:
service@i-bestworld.com
For order-related inquiries, please include your order number and the email address used at checkout so we can assist you more efficiently.
The i-bestworld online store is operated by Wuhan Lianjie Changxiang Digital Technology Co., Ltd.