Frequently Asked Questions

Have a question about your i-bestworld order or product? You can find answers to our most common questions below.

If you need additional help, contact us at service@i-bestworld.com.

Orders & Shipping

How do I place an order?

Choose the product you would like to purchase, select any available options, add it to your cart, and follow the checkout instructions.

Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

We will make reasonable efforts to help before fulfillment begins. However, once an order has entered processing, packing, fulfillment, or shipping, changes or cancellations may no longer be possible.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from shipping transit time.

When will my order arrive?

Typical delivery estimates after shipment are:

• United States: 5–12 business days

• United Kingdom: 6–12 business days

• Australia: 6–12 business days

• Other supported destinations: approximately 7–15 business days

Delivery times may vary depending on the carrier, destination, customs processing, weather, holidays, and local delivery conditions.

For complete details, please review our Shipping Policy.

How do I track my order?

Once tracking becomes available, we will send a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take some time to update after the shipping label is created.

Why has my tracking information not updated?

Tracking updates depend on the carrier and destination.

In some cases, a package may continue moving through the shipping network even when tracking has not recently updated.

If your tracking shows an unusual delay, contact us at service@i-bestworld.com with your order number.

What if my package says delivered but I cannot find it?

Please first check:

• Your mailbox or usual delivery area

• Front, side, or rear entrances

• Building reception or mailroom

• Household members

• Neighbors

• Any secure location used by the carrier

You may also contact the local carrier for additional delivery details.

If you still cannot locate the package, contact us with your order number and we will review the available shipping information.

What should I do if my order arrives damaged, incorrect, or incomplete?

Please contact us as soon as reasonably possible.

To help us review the issue, please include:

• Your order number

• Product name

• A brief description of the issue

• Clear photos of the product

• Photos of the packaging

• A photo of the shipping label, if available

• A short video where useful

Our support team will review the information and provide the appropriate next steps.

Product Support

What is the i-bestworld Pet Grooming Brush designed for?

The i-bestworld Pet Grooming Brush is designed to make routine at-home grooming easier by helping collect loose fur and maintain a cleaner, more manageable coat.

Results may vary depending on your pet's breed, coat type, coat length, shedding pattern, and grooming routine.

Can I use the brush on both cats and dogs?

The brush may be suitable for many cats and dogs when used appropriately.

Because coat type and skin sensitivity vary, always use gentle pressure and pay attention to your pet's comfort while grooming.

Is the brush suitable for long-haired pets?

Yes, it may be suitable for many long-haired pets.

For longer or thicker coats, work gradually in smaller sections and avoid pulling forcefully through knots or tangles.

For heavily matted fur, professional grooming assistance may be more appropriate.

Is the brush suitable for short-haired pets?

Yes. The brush may also be used as part of the regular grooming routine of many short-haired cats and dogs.

Use gentle strokes and adjust the pressure according to your pet's coat and comfort level.

Does the brush help remove loose fur?

Yes. The brush is designed to help collect loose fur during regular grooming.

The amount of loose fur collected will vary depending on your pet's breed, coat type, season, shedding pattern, and grooming frequency.

Will the brush stop my pet from shedding?

No. Shedding is a natural process for many cats and dogs.

Regular grooming may help collect loose fur before some of it is shed around your home, but no grooming brush can completely prevent natural shedding.

How do I use the i-bestworld Pet Grooming Brush?

For routine grooming:

1. Make sure your pet is calm and comfortable.

2. Allow your pet to become familiar with the brush.

3. Brush gently in the natural direction of hair growth.

4. Use light, controlled strokes.

5. Take extra care around sensitive areas.

6. Remove collected fur from the brush as needed.

7. Clean the brush after use.

For pets that are new to grooming, begin with short sessions and gradually increase grooming time based on their comfort.

How much pressure should I use?

Use light, controlled pressure.

You should not need to press firmly against your pet's skin.

If your pet shows discomfort, stop brushing and check the area before continuing.

How often should I brush my pet?

Grooming frequency depends on your pet's breed, coat length, coat density, shedding pattern, lifestyle, and individual needs.

Some pets benefit from more frequent grooming, while others need less.

Adjust the routine based on your pet's coat condition and comfort.

Can I use the brush on tangled or matted fur?

Minor tangles should be handled carefully and gradually.

Do not force the brush through severe knots or heavily matted fur, as this may pull the coat and cause discomfort.

For significant matting, we recommend seeking assistance from a professional groomer.

Can I use the brush on irritated or injured skin?

Do not use the brush directly over:

• Open wounds

• Irritated skin

• Sores

• Rashes

• Infections

• Other visibly damaged areas

If your pet has an ongoing skin condition or shows unusual pain or sensitivity, consult a veterinarian before grooming the affected area.

What if my pet does not like being brushed?

Some pets need time to become comfortable with grooming.

Try:

• Introducing the brush gradually

• Allowing your pet to see and smell it first

• Starting with short sessions

• Using slow, gentle strokes

• Grooming in a calm environment

• Taking breaks when needed

Do not force grooming if your pet shows clear signs of distress.

Can I use the brush on wet fur?

Unless the product instructions specifically state that the brush is suitable for wet grooming, we recommend using it primarily on dry fur.

How do I clean the grooming brush?

Remove collected fur after each use.

If your specific brush is designed to be cleaned with water, clean the appropriate parts and allow them to dry completely before storage.

Avoid harsh cleaning chemicals unless specifically recommended in the product instructions.

How should I store the brush?

Store the brush in a clean, dry place away from excessive heat, moisture, and direct sunlight.

Avoid placing heavy objects on the brush or storing it in a way that could damage the grooming surface.

What should I do if the brush becomes damaged?

Stop using the brush if you notice broken, sharp, loose, or significantly damaged components.

If the product arrived damaged or defective, contact us at service@i-bestworld.com with your order number and clear photos of the issue.

Returns & Refunds

What is your return policy?

Eligible products may be returned within 30 days after delivery, subject to the conditions described in our Return & Refund Policy.

Please contact us before sending any product back.

How do I start a return?

Contact us at:

service@i-bestworld.com

Please include:

• Your order number

• Email address used at checkout

• Product name

• Reason for the return

If your return is eligible, our team will provide the applicable return instructions and return address.

Where should I send my return?

Please do not send products to our registered business address unless our customer support team specifically instructs you to do so.

Return locations may vary depending on the product, fulfillment location, and reason for the return.

The correct return address will be provided after your request has been reviewed.

Who pays for return shipping?

For preference-based returns, such as a change of mind, customers are generally responsible for return shipping costs where permitted by applicable law.

If we confirm that an item arrived damaged, defective, incorrect, or incomplete, we will provide the appropriate resolution and return instructions.

For complete details, please review our Return & Refund Policy.

When will I receive my refund?

Once an eligible return has been received, inspected, and approved, the refund will generally be issued to the original payment method.

After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Can I exchange a product?

Exchange availability depends on current inventory.

If a direct exchange is unavailable, we may ask you to return the eligible original product and place a new order for the preferred item.

Please contact us before sending any product back for an exchange.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location, currency, device, order value, and the payment services available at the time of purchase.

Only payment methods displayed during checkout can be used to complete your order.

Is my payment information secure?

Checkout and payment processing are supported through Shopify and participating third-party payment providers.

For your security, i-bestworld will never ask you to send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials by email.

For additional information, please review our Payment Policy.

What should I do if my payment is declined?

If your payment is declined, please:

• Check that your payment information is correct

• Confirm that your billing information matches your payment method

• Contact your bank or payment provider

• Try another payment method available during checkout

Payment approval decisions are made by the relevant bank or payment provider.

What should I do if I see a duplicate charge?

First check whether one of the transactions is marked as pending, as it may be a temporary authorization.

If you still believe you have been charged more than once for the same order, contact us at service@i-bestworld.com with your order number, transaction date, and amount charged.

Do not send your complete card number or CVV/security code by email.

Privacy & Customer Support

How does i-bestworld handle my personal information?

We collect, use, and share personal information as described in our Privacy Policy.

Depending on your location, additional privacy rights and advertising choices may also be available through our Your Privacy Choices page.

How can I contact customer support?

You can contact us at:

Email: service@i-bestworld.com

Our customer support team can assist with:

• Orders

• Shipping and tracking

• Returns and refunds

• Payment questions

• Product use

• Product care

• Damaged or defective products

• General customer service inquiries

For order-related inquiries, please include your order number and the email address used at checkout whenever possible.

Company Information

Brand: i-bestworld

Legal Entity: Wuhan Lianjie Changxiang Digital Technology Co., Ltd.

Registered Address:
Room A2046, Building 4, Wuhan Jiangxia Sunshine Chuanggu Industrial Investment Co., Ltd., Pu'an Village, Miaoshan Subdistrict, Jiangxia District, Wuhan, Hubei Province, China

Customer Support Email:
service@i-bestworld.com

The i-bestworld online store is operated by Wuhan Lianjie Changxiang Digital Technology Co., Ltd.

Thank you for choosing i-bestworld.